Always fascinated my the never ending models of customer engagement that the internet keeps spitting out. And everytime I see one, I hear George whispering into my ear
"All models are wrong .. some are useful."
Which is actually right when you think about it. I won’t name this ‘6 step model’, but my assumption is that it was created by someone who got half way through the ‘12 steps’ .. I mean, when one of your steps is ‘Build Rapport’, you do wonder who exactly these sales people are that need this kind of guidance.

"“Stories are developed – not wordsmithed.”"
💬 Mike Maples
I got to the end of the internet. Or at least this little corner of it …

It’s A Trap.
"“First they ignore you. Then they ridicule you. And then they attack you and want to burn you. And then they build monuments to you.”"
💬 Nicolas Klein
(🔗 not Gandhi)
"“Happiness is when what you think, what you say, and what you do are in harmony.”"
💬 Gandhi
As a Brit living in New Zealand .. am I conflicted? Not at all. To be honest I barely knew that it all started up again.
Not to take away from Aotearoa .. not just a win, but a very substantial win … for the third time … in a row.
Massive Congratulations.

I’m thinking my next iPhone might be the new iPad mini.
Here’s a very noticeable benefit of Arc over Safari - IF you use 1Password - OMG - it is slick, fast, seamless and just a plain joy to work with. I had always assumed that ‘this;’ is just the way it is.
Apparently not - it’s a Safari issue.
🔗 An attempt at humo(u)r over on Substack … by yours truly.
I didn’t despatch it to the subscriber list - just experimenting with various engagement ideas over there.
https://open.substack.com/pub/johnphilpin/p/he-who-pays-the-piper-calls-the-tune
This week Rob is a bit more serious than usual - but he’s on an important topic - the ‘truth in history’ versus ‘but it doesn’t make for good drama’ schtick. Something else we agree on - - even though he doesn’t know that!
He ends with how all of this is ‘kind of ok’ in Entertainment - but maybe not so mu... john.philpin.com https://john.philpin.com/2024/10/19/this-week-rob.html
I found the best use case for #Boosts in the Arc Browser.
Just in case I do got to #Twitter (sic), my boost is ready …

🔗 VCs Can’t Get Enough of AI for Lawyers
It’s not going to end well.
https://open.substack.com/pub/newcomer/p/vcs-cant-get-enough-of-ai-for-lawyers
🔗 Becoming You. - by Rishad Tobaccowala
"We transform and are not just transformed."
🔗 Storytelling at scale - by David Szabo-Stuban
I just joined David’s Discord - a refreshing insight into building your own Agents.
https://open.substack.com/pub/lumberjackai/p/storytelling-at-scale
🔗If the truth hurts, we can help you avoid it altogether
https://socialwarming.substack.com/p/if-the-truth-hurts-we-can-help-you
Been an occasional user of Arc for a long time. Love what they are doing - but just couldn’t go all in. Then @manton wrote that he had done it. So .. as of today - I am in. Manton said 7 days and he couldn’t go back .. so lets see. It is now my default browser and Perplexity is my search engine!
🔗 Daring Fireball: The Secretive Dynasty That Controls the Boar’s Head Brand
.. now there’s a headline I wasn’t expecting!
Dear Google - seriously?
The Prompt: “when did Clinton run for president”
The first mention of Hilary was half way down page 2
I compressed the screen shot, so you could see the ‘People Also Search For’.
I was actually trying to remind myself of the date of the HRC run. (Don’t ask)

🔗 🎙️ Ta-Nehisi Coates on complexity, clarity, and truth - talking with Sean Illing.
// @Denny - right up your street.