from the funding wallet i have requested a closing of the channel and a refund of my money. the wallet shows the amount as refundable, shows the correct value, says channel shutting down and even asked to where. i was told it can take 14 days, it takes longer than a year now, nothing happened.

lightning is broken. i would not recommend it to anyone. only for very small micro payments where it does not matter

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Do you have the closing transaction(s) or their id(s) ?