### **Expanded Human Resources Plan**
Boaz Trading PLC’s HR strategy balances competitive compensation, skill development, and social responsibility to build a motivated, culturally attuned team. Below is a detailed breakdown tailored to Ethiopia’s labor market and operational needs:
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#### **1. Team Composition (10 Full-Time Staff)**
| **Role** | **Number** | **Responsibilities** | **Ethiopian Context Alignment** |
|-------------------------|------------|-------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------|
| **Machine Operators** | 4 | - Operate solvent-free dry-cleaning machines.
- Hand-wash *habesha kemis* and delicate fabrics. | Recruited from technical schools (e.g., *Addis Ababa Technical College*) with eco-tech training. |
| **Delivery Drivers** | 3 | - Manage motorcycle fleet for pickups/drop-offs.
- Track orders via mobile app. | Hired from Addis Ababa’s gig economy (e.g., former ride-hailing drivers) for route familiarity. |
| **Customer Service** | 2 | - Handle Amharic/English inquiries (app, SMS, in-store).
- Manage loyalty program. | Bilingual staff trained in Ethiopian etiquette (e.g., greeting clients with *“Selam”*). |
| **CSR Coordinator** | 1 | - Oversee women’s training programs.
- Liaise with *Sheger Park* for eco-initiatives. | Partner with *Addis Ababa Women’s Association* to recruit from low-income areas like Merkato. |
**Gender Inclusion**:
- Target **60% female staff** (6/10 roles), prioritizing technical roles (e.g., machine operators) to shift gender norms.
---
#### **2. Wage Structure**
| **Role** | **Monthly Wage (ETB)** | **Benefits** |
|-------------------------|-------------------------|-----------------------------------------------------------------------------|
| **Machine Operators** | 2,500–3,000 | - Overtime pay (1.5x rate) for holiday rushes.
- Annual bonus (1 month’s salary). |
| **Delivery Drivers** | 2,200–2,500 | - Fuel allowance (300 ETB/month).
- Free uniform and safety gear. |
| **Customer Service** | 2,500–2,800 | - Performance bonus (up to 500 ETB/month) for high survey ratings. |
| **CSR Coordinator** | 3,000–3,500 | - Professional development stipend (1,000 ETB/year) for sustainability certifications. |
**Rationale**:
- Wages exceed Addis Ababa’s **1,900 ETB/month minimum** to attract skilled talent and reduce turnover (Ethiopia’s average attrition rate: 20%).
- Aligns with Ethiopia’s **2023 average wages** for service-sector roles (2,000–3,500 ETB).
---
#### **3. Recruitment & Training**
- **Sourcing Channels**:
- **Technical Roles**: Partner with *Ethiopian Technical and Vocational Training Institutes (TVET)*.
- **CSR Roles**: Collaborate with NGOs like *Ethiopiaid* for community-driven hiring.
- **Training Programs**:
- **Eco-Technology**: 2-week certification by *GreenEarth Cleaning Global* (machine operation, solvent safety).
- **Cultural Competency**: Workshops on handling traditional attire (e.g., *habesha kemis* stitching traditions).
- **Language Skills**: English lessons for drivers interacting with expatriates.
---
#### **4. Compliance & Labor Practices**
- **Working Hours**:
- **Shifts**: 8 AM–5 PM (morning), 12 PM–8 PM (afternoon) to cover peak demand.
- **Overtime**: Limited to 20 hours/month (per Ethiopia’s Labor Proclamation).
- **Benefits**:
- **Health Insurance**: Basic coverage via *Ethio-Insurance* (500 ETB/month/employee).
- **Transportation**: Subsidized *Anbessa City Bus* passes for staff living outside Bole.
---
#### **5. Social Responsibility & Retention**
- **Women’s Empowerment**:
- **Technician Training**: Train 20 women/year in machine operations (50% hired by Boaz, 50% placed at partner cleaners).
- **Childcare Support**: Partner with *Bright Future Children’s Center* for subsidized daycare (200 ETB/month/child).
- **Retention Strategies**:
- **Career Paths**: Promote drivers to logistics supervisors or machine operators after 1 year.
- **Recognition**: “Employee of the Month” awards (1,000 ETB + featured on social media).
---
### **Challenges & Mitigation**
| **Challenge** | **Mitigation** |
|-------------------------|--------------------------------------------------------------------------------|
| **Skill Gaps** | Partner with *GreenEarth Global* for train-the-trainer programs. |
| **Wage Inflation** | Link annual raises to productivity metrics (e.g., garments processed/hour). |
| **Cultural Barriers** | Hire female supervisors to encourage women in technical roles. |
---
### **Strategic Impact**
- **Mission Alignment**: Combines living wages with eco-skills training to uplift marginalized communities.
- **Brand Loyalty**: Ethical labor practices attract NGOs, expatriates, and hotels (e.g., UN contracts).
By investing in staff well-being and skill development, Boaz Trading PLC fosters a loyal workforce while advancing Ethiopia’s sustainable development goals.