TMobile is not the best service, I would not expect anything different. That being I would love to know why this is from a technical side.
😂 I'm sure this won't be cheap for T-Mobile. Doesn't seem like something that a company that is leading the industry would do
https://tmo.report/2023/02/bad-firmware-update-bricks-over-30k-t-mobile-home-internet-modems/
Discussion
The units are unable to connect to the network, and representatives are therefore unable to push any fixes to the unit.
Support has apparently been attempting to factory reset customer devices and, when that fails, giving out the Arcadyan model as a replacement device.
About 124,000 units received the update before it was pulled.