How unbelievable it is that the Apostle Paul (!) was in a situation where he literally did not know how to help certain Christians.

I wish I were with you right now so I could change my tone. But at this distance I don’t know how else to help you. (Galatians 4:20)

We should not be surprised when we are completely dumbfounded in regards to the behavior of others. We’re in good company.