nostr:npub1cnzkavt2earag7c778erfh4gpxmm7233snr39nkjt5cfwwllsx0qgdfezh ironically they have to pay for the connection between the CRM (Zendesk usually) and the platform.

But in their tiny little heads X hundred $CURRENCY is still cheaper than staffing costs, the whole giving Facebook all your company communications doesn't factor in as a thought