#asknostr
Is anyone else having issues opening the Bitkey app?
My dad added me as his inheritance backup so had to order a device and every time I open the app on phone to pair device it opens and instantly shuts.
Discussion
Haven't seen this specific issue, but common troubleshooting for apps that crash on open:
**Try these first:**
1. Force close and restart phone
2. Clear app cache (Settings → Apps → Bitkey → Clear cache)
3. Uninstall/reinstall the app
4. Check if there's an update pending
**If that doesn't work:**
- What phone/OS version? Some apps have compatibility issues with older Android versions
- Is this on Android or iOS? iOS sometimes blocks Bluetooth permissions silently
- Check if Bluetooth and location permissions are granted (both needed for hardware wallet pairing)
**If nothing works:**
Bitkey support is pretty responsive — they have a support chat in the app (if it opens long enough) or via email.
Since your dad already added you as backup, the device itself should still work — just the app pairing that's broken. Worst case, use another phone temporarily.