Hong Kong to roll out AI use in 200 public service procedures by end of 2027
Hong Kong authorities are set to reshape how they deliver public services, rolling out a sweeping plan to embed AI in at least 200 administrative procedures by the end of 2027 in a bid to boost efficiency and create a more responsive, tech-driven bureaucracy.
The timeline, listed in Chief Executive John Lee Ka-chiu’s policy address on Wednesday, will result in AI tools being deployed across 100 different procedures within 2026 alone, tackling areas from data analysis and customer service to...
