The pushback against snooty demanding users is warranted but the elitist technocratic bent is flawed.

Without users there would be no point in the software, without freedom software and right to repair everyone would be a slave.

The people who grow the food, pave the roads, bring us the things we like and the hardware we work on, let alone creatives.

If open source software is not for them who is it for ?

Normies want Apple pay.

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The FOSS devs are almost always the users. If their software works for them it's enough.