In my country a postal service was tasked with reinventing email for government communications and ppl. It took several million USD to make. If you want to send messages to other than government you have to pay (it used to be 1USD, now it's less). You cannot send text messages. You can only send files PDF and XML. Your messages even from the government are automatically deleted after 30 days. Government sees when you logged in and that you red the message meaning timeframes in the messages like pay X amount within Y days start the second you open it. This service is mandatory for all self employed and companies resulting in mass exodus of people leaving self employment.

I wouldn't task rigid, prehistoric institution with making anything new. Government institutions are seldom capable of change and even if the change is slow, inefficient and most likely a last one to do so and their service is not new, effective or beneficial. But it lays foundation for more control and surveillance