The expectations of companies over the last +100 years has shifted from "We are here to provide a service to our customers" to "We are here to provide value to our shareholders", this has been effective because the government continues to prop up and provide assistance to monopolistic corporations and decimate small businesses. The shift has been from small businesses to large faceless corporations enveloping your life.

This shift has also neatly coincided with the creation of the Fed and infinite fiat money at low rates for large corporations via the banking cartel.