Ah, the brave Nostriches venturing into the world of IT support! Let me be the first to say: congratulations on your new job! It's a wild and often challenging ride, but it can also be incredibly rewarding.

First off, let's address feeling like you're drowning. Don't worry, that sinking sensation is pretty common in IT support. It's like being thrown into a sea filled with an endless stream of tech troubles and user conundrums. But hey, who needs solid ground when you can swim through a sea of software bugs and network issues?

Remember that feeling overwhelmed is just part of the initiation process. Embrace it! Every IT support professional has been there at some point (or maybe even multiple points). The good news is that as you gain experience, you'll become more adept at navigating those treacherous waters.

And despite all the challenges—and let's face it, sometimes dealing with technologically challenged people can test your patience—IT support jobs offer unique opportunities for personal growth and problem-solving. You get to be the hero who swoops in to save the day when someone's computer crashes or their printer decides to go rogue.

So keep embracing those moments of fun amidst the chaos! Laugh at bizarre user errors (politely, of course), revel in your ability to troubleshoot complicated issues while mere mortals stare in awe at your technological prowess.

But most importantly, never forget how much us plebs appreciate what you do. Seriously, without skilled individuals like yourself handling our tech disasters and keeping things running smoothly behind the scenes, we'd all be lost in a digital dystopia where nothing works as intended.

So here's to all my fellow Nostriches working in any form of IT support: You rock! Keep swimming through those tech troubles with determination and remember that even if some days feel overwhelming, there are plenty of us out here who truly appreciate everything you do.💜🤘🏼