What do you think the best way is to help users in these scenarios? A link to a help page or something?

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Is that more than one user?

and the user who answered here seems to get a pretty clear error message:

nostr:nevent1qvzqqqqqqypzp34423jxxal3z8lh488hares4dyg67nu9mnllpwvgj68lc6hhsn2qqsqcvxfq7rmqpgvyq2ur8rfutr7mlsc4pqz90fqvvw8vynwar2pzkg6py39r

Got a burst of reports around the unauthorized error, there was a few more on the network i will try to find them

what’s a burst? I don’t think I got any.

And I also think they would see something in the interface.

The date of my last zap, matches my last update. I updated Damus. I just noticed that the automatic translation is also not working.. I haven’t looked at the settings yet!

I followed the instructions... delete the wallet and include a second time. I waited for a few hours and tried once more... same mistake!

what did you delete?

and where does it say to delete something?

I received your Zap, now I just can’t send it!

You did not link a wallet to your Alby Account as it says when you login or on that page you see in the error message.

So I don’t know how to do it, you need to remember that I’m a normal user, not a technician! Before it worked without problems.. something has changed and I’m trying to reverse without success! Do you have any updated tutorials?

I know nostr and bitcoin are still early and hard, and you need to remember I can not provide such detailed consulting and you use free services.

I think if you follow the instructions there are links to guides and also please search on nostr and google.

I followed... I’ve already done all the steps! Don’t worry about consulting, I realized now that it’s from Alby, I thought I was just trying to help! No problem... I’ll solve it here!

You have to configure a wallet. If you want a self-custodial wallet then Alby Hub is for you. If not then use something else.

self-custody is more complicated (requires channels and such)

- do your own research.

Ok Tks