Am just in the process of moving away from ANZ as have been a pain to deal with lately. Seem very restrictive and controlling as well as unhelpful with sorting through regular life admin stuff.
Discussion
I move banks from time to time for various reasons. I've never regretted switching. Same thing with internet providers and electricity providers.
In fact I was with Nova Energy and they wanted to raise my rates by something like 35%. Not only did I avoid that 35% raise but I actually got another 10% below what I was already paying by switching to Mercury. Companies will absolutely take advantage of customer inertia and mistreat you presuming you won't bother switching.
Yeah, I am about to do a revamp on all outgoings. For various reasons we are dealing with 3 NZ banks. It’s been interesting of late watching how they are handling us and our affairs. Lots of touch points with friction. Interesting times!