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GM Nostr! Happy Black Friday!

So have been shopping for a new TV on BF...had settled on one from BestBuy. Logged in, put it in my cart, selected free shipping and ship to home...and...

BestBuy then says they won't ship to my home. I've purchased from them before, and have had items shipped no problem, but apparently despite thier advertising free shipping, they won't ship a TV....

So frustrating--customer service is simply non-existent in today's world, as is decpetive advertising (and the old "bait ans switch"). Whatever happend to honesty in advertising?

Sigh...definitely going to need a coffee today...

#coffeechain

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Discussion

The Beave 1y ago

They don't ship TVs because the damage rate is crazy high. I kinda get that, but... It is bait and switch.

banjo 1y ago

I have no problems (at all) with not offering shipping--but I do have a problem saying you'll ship and then declining.

Also, seems they will ship to some zip codes...and not to others...which to me is even worse...(zip code discrimination).

Color me frustrated...but most companies simply don't care about customer service / satisfaction, and feel they can say anything in their advertising...

(There are some exceptions of course, but they are few and far between--but when I find a good company who values customer service, they earn my business, even if they're more expensive).