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What are some pros and cons of Swan Bitcoin?

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You can buy bitcoin

It’s KYC

And your external wallet/s become kyc by extension

You can route through Wasabi to break the KYC link.

Love their educational content especially their daily YouTube show

Used them for DCA the past 3 years and haven’t gotten rugged leaving sats there long enough to build a UTXO of the size worthy of cold storage.

Web and iOS interface is not polished and is flaky at times, but instant buys and manual withdrawals work just fine.

If you use a VPN or use a coinjoin after withdrawal they will block your account and freeze your funds.

That said I do like their education , Bitcoin only stance and no sell button feature.

why? what issues is that causing them?

Their custodians enthusiasm for complying proposed regulations

Withdrawal issues on occasion, no mobile app, team being considered for a rug-pull in the future after last years issues with them

https://River.com/ is the best v. swan

what happened?

They lied about deploying funds to Bitcoin startups

We found out they're just trading Bitcoin in the background, no telling users about it

so they’re lacking transparency. has it gotten better?

Not sure; I believe its the same as before.