But it does.

Zero income $ = Unfunded open source projects can’t afford a PR hire. Good luck with that dev team. 👍🏼

Making profit $$ = Some small businesses and funded startups might care about customer satisfaction enough to invest in a PR team that actually listens. 🤔

Big Tech $$$ = Software that MOST people use on a daily basis has no relationship with customer feedback. They make it. We buy it. End of story. 🍎

And also … closing the customer feedback loop in any meaningful way is HARD.