Thank you for your critique! I think you bring up some interesting points for sure. I will try to give you my reasoning behind my thoughts.

I would relish the opportunity to 4x my volume. Before lowering fees it was one or two orders of magnitude behind the well established coordinators, so still a long way from racing to the bottom imo.

I think having the lowest fees anywhere in p2p is only good for the platform and attracts liquidity and users from other less efficient platforms. It creates a positive feedback loop of lower prices and more abundant liquidity. This is only possible because the federation model of RoboSats creates the correct incentives for efficiency.

As for public support, I am active on the NIP-29 chat, for whatever reason very few robots use it. I do not offer support on Telegram and SimpleX simply does not sync my messages nor do I receive them in the general chat. However users have always been able to contact me privately if they encounter issues.

I think it's pretty basic economics to lower prices when there's too much supply of a similar good or service. I did so first because I had near zero opportunity costs, as my volume was already negligible. It does not imply lower quality of service. Other coordinators can also adjust their fee policy as they please, either to lower it or to raise it. Last time I checked we are not a communist price-fixing cartel haha