Never Split the Difference by Chris Voss
I gave a short talk on this at work the other day. I work in EMS and it is very relevant
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Iām sure! You deal with people in amped up emotional situations. Getting them to calm down is a crucial skill.
I like the mental picture of a duck š¦
Calm on top of the water but feet flapping as-fast-as-can-be below the surface.
Be like a duck. Calm on top.
