Replying to Avatar Stu

This morning's headache.

I can usually work around it, but I'm ~2 hours in, and it's not playing nice so far.
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Stu 1y ago

Damn.

I managed to log into my Revolut account on another device. I had a small 2 figure amount of fiat on there, and also a 5 figure amount of sats.

I bought sats with the fiat, then went to withdraw the sats, but Revolut wanted all sorts of extra info, and it now looks much more restrictive to buy and transfer Bitcoin. I even had a select what kind of wallet I was transferring to on a drop-down menu, which of course, mine wasn't listed.

I've been using #Revolut for 7 years, but it looks like this is the end.

I guess it's time to get KYC'd through #Strike, and give that a go, now it's available here.

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Discussion

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Analogue Dog 1y ago

Revolut has an issue with fraudsters using their service as a 'mule account' to transit stolen funds. Their lean service model means that their support often sucks, but from my experience, they normally resolve things after a while. The fact that you were using a new device was no doubt noticed by their risk model.

I'd give them an opportunity (a week or so) to resolve it, since after a few days elapse, their algo will have more certainty that there's no fraud (I.e they won't have received a report). I think that the Revolut leadership are genuinely trying to do the right thing in difficult circumstances.

Also, if you pay for a premium account, the service gets incrementally better. Ultra account holders can generally speak to a competent human with no hold time.

Having a second Clown World phone, just for KYC services, is probably the right plan.

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Stu 1y ago

I appreciate the reply.

I updated Revolut this morning, and this is what triggered the issues.

I have also had the same issues with other "main street" banking apps not liking my GrapheneOS phone, even in the Google zone, so I just have to use a browser over their apps. It's just less convenient.