I haven't set one up myself yet, and I don't know if this would be an issue, but if it doesn't have an ethernet port, make sure you're using a 2.4 GHz connection, maybe. I know some IoT-like devices don't like 5 GHz connections.

Not sure what wifi chip is on those things.

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Would really suck if they only run on 2.4GHz....

My home network is tmobile 5G

🥺

Mine is connected to 2.5GHz I haven't tried 5G before

theres your problem right there, at least my bitaxe only connects to 2.4

My apologies if you already know this; but, there is a difference between 5G cell service and 5GHz wifi frequency. Certainly, your TMobile gateway is connecting to the sevice via 5G cell service; but, I would be shocked if its LAN wifi settings didn't allow for at least both 5GHz AND 2.4GHz (either each separately or both combined).

This isn't necessarily the manual for your exact Gateway but it is an example of a T-Mobile 5G Gateway that allows both 2.4GHz and 5GHz wifi frequecies (though, if it is your Gateway, they are probably both already enable by default I would guess):

https://files.customersaas.com/files/CvUYJmmeNQwM9W6XY24h3g95.pdf

It's 2.4 only. Cell 5g is different then wifi 5ghz. Your router should be able to have a 5ghz and 2.4ghz wifi AP.