Coforge and eGain Introduce AI-Based Solutions for Customer Service Automation
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Coforge Limited and eGain Corporation have launched AI-based solutions for customer service automation. Coforge has introduced Coforge Orion, an autonomous self-service solution that automates outbound and inbound calls, engages customers, provides intelligent responses, and autonomously takes necessary actions. The platform utilizes advanced AI to have personalized conversations with each customer, supporting sales and customer service. On the other hand, eGain has unveiled AssistGPT, a generative AI service designed for Contact Center as a Service (CCaaS) platforms. The service aims to streamline the knowledge management lifecycle through a zero-code solution and is accessible through leading CCaaS providers' marketplaces. Early adopters of AssistGPT have reported a fivefold increase in ...
#newstr #Coforge #Egain #CustomerServiceAutomation #Ai #ContactCenterAsAService #Ccaas #KnowledgeManagement #EnterpriseConnect2024