**Expanded Human Resources Strategy for Boaz Trading PLC’s Dry Cleaner Project**
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### **1. Team Structure & Roles**
Boaz’s workforce is designed to balance operational efficiency, customer service excellence, and social impact. The **10 full-time staff** are divided into specialized roles:
| **Role** | **Number** | **Key Responsibilities** | **Qualifications** |
|-------------------------|------------|-------------------------------------------------------|-------------------------------------------------|
| **Dry-Cleaning Technicians** | 4 | Operate solvent-free machines, pre-treat stains, handle delicate fabrics (e.g., *habesha kemis*). | Technical training in garment care; fluency in Amharic. |
| **Delivery Drivers** | 3 | Manage last-mile logistics via motorcycles, track orders via app, ensure on-time delivery. | Valid driver’s license; familiarity with Addis Ababa’s roads. |
| **Customer Service Reps (CSR)** | 2 | Handle app/phone bookings, resolve complaints, manage loyalty program (“Clean & Earn”). | Bilingual (Amharic/English); basic digital literacy. |
| **Operations Supervisor** | 1 | Oversee daily workflows, quality control, staff scheduling. | 3+ years in logistics/hospitality; leadership skills. |
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### **2. Wage Structure & Benefits**
- **Base Wages**: Align with **Addis Ababa’s minimum wage (1,900 ETB/month)** but include competitive adjustments:
- **Technicians**: 2,500 ETB/month (30% above minimum wage) for specialized skills.
- **Drivers**: 2,200 ETB/month + fuel allowance (300 ETB/month).
- **CSRs**: 2,000 ETB/month + performance bonuses (up to 500 ETB/month).
- **Operations Supervisor**: 5,000 ETB/month.
- **Overtime**: Paid at **1.5x hourly rate** for work beyond 8 hours/day or on public holidays.
- **Benefits**:
- **Health Insurance**: Subsidized coverage via **Ethiopian Social Security Agency (ESSA)**.
- **Transportation**: Free shuttle service for staff in remote areas (e.g., Kolfe).
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### **3. Recruitment & Training**
#### **Targeted Hiring**
- **Gender Equity**: 50% of roles reserved for women, with partnerships to recruit from low-income areas (e.g., **Merkato Women’s Cooperative**).
- **Youth Employment**: Prioritize applicants aged 18–30 through collaborations with **Addis Ababa Technical College**.
#### **Training Programs**
- **Technical Skills**:
- **Eco-Cleaning Certification**: 4-week course on solvent-free machines and EPA compliance.
- **Cultural Garment Care**: Workshops on *habesha kemis* starching and embroidery repair.
- **Soft Skills**:
- **Customer Service**: Conflict resolution, loyalty program management.
- **Digital Literacy**: App navigation, SMS survey tools.
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### **4. Labor Law Compliance**
- **Working Hours**: 8-hour shifts, 6 days/week (closed Sundays).
- **Safety Protocols**: Monthly OSHA-style training on chemical handling (biodegradable detergents) and machinery safety.
- **Legal Compliance**:
- Adhere to **Labour Proclamation No. 1156/2019** (overtime pay, maternity leave).
- Register all staff with **ESSA** for pension and disability coverage.
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### **5. Employee Retention & Motivation**
- **Career Pathways**:
- **Promotions**: Technicians can advance to supervisor roles (e.g., “Senior Technician” at 3,500 ETB/month).
- **Cross-Training**: Drivers learn CSR roles for workload flexibility.
- **Recognition**:
- “Employee of the Month”: 1,000 ETB bonus + public acknowledgment.
- Annual salary reviews (5–10% increases based on performance).
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### **6. Social Responsibility Integration**
- **Women’s Empowerment**: Train 20 women annually as part of CSR, with job guarantees at Boaz or partner hotels.
- **Community Engagement**: Staff volunteer 2 hours/month at Sheger Park eco-workshops.
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### **7. Challenges & Mitigation**
| **Challenge** | **Mitigation Strategy** |
|------------------------------|--------------------------------------------------|
| High turnover in entry-level roles | Offer transportation subsidies and childcare support. |
| Skills gaps in eco-tech | Partner with NGOs for subsidized training programs. |
| Wage dissatisfaction | Tie bonuses to productivity (e.g., +100 ETB per 50 garments processed). |
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### **Budget Allocation for HR (Year 1)**
| **Category** | **Cost (ETB)** | **Details** |
|----------------------|----------------|------------------------------------------|
| Salaries | 3,240,000 | 10 staff × avg. 27,000 ETB/month × 12. |
| Training | 500,000 | Technical workshops, soft skills courses. |
| Benefits | 360,000 | Health insurance, transportation subsidies. |
| Recruitment | 100,000 | Job fairs, partnerships with cooperatives. |
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**Conclusion**
Boaz’s HR strategy merges **fair wages**, **skill development**, and **social impact** to build a motivated, culturally attuned team. By investing in women’s empowerment, eco-technical training, and career growth, Boaz not only complies with Ethiopian labor standards but also drives its mission to redefine garment care as a force for community upliftment.