How do they normally interact with the banks? Cash? Or digitally?

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Mobile money. You don’t need internet to access a wallet. nostr:npub1nv4j840c5ugjjq7ym3sqkz5jcschjx8ulnaa90645av0rwdylm9qv9x0gr has created a lightning wallet that uses sms menu. However Tanzania blocked it.

Or cash.

Solution I don’t want to do but can only see as viable to get them off zero. Hold their bitcoin for them, use an excel to keep record of amounts. Because also I would be selling bitcoin too.

Or

Use nostr:npub17vqv727lnqyw6g5alfrgycr48g930xf4hku8vy4k6n6mnl3lcl8sglecc5 as the internet cafe and invest in some laptops. Teach them

To set up a web lighting wallet.

I think the later as they keep custody of the bitcoin. But many are familiar with the top option. So improving POWA infrastructure could serve the community in a big way.