Luxury fashion brand Fendi has apologized after a customer, Annie Datouzai, claimed that staff at one of its outlets in Tokyo removed her shawl without permission. According to Datouzai's blog post, the incident occurred when she was trying on a woolen shawl and asked sales reps to retrieve another piece from the stock. When a senior sales representative took the shawl off her shoulders without explanation, Datouzai was left feeling stunned and ignored. The issue escalated with the store manager apologizing in person and Fendi's headquarters sending an apology email.

Source: https://www.wionews.com/world/luxury-store-staff-kneels-down-and-apologises-for-rude-behaviour-i-did-not-770023