Here's your summary from It's a competitive advantage to care about your customers. (https://www.youtube.com/watch?v=X0mLYf2FUZk) on the Y Combinator channel:

**TLDR:** Caring about customers is a competitive advantage for startups, as customers like talking to founders and feeling heard.

1. Startups should prioritize caring for customers over emulating big companies.

2. Customers prefer speaking directly to founders and developers of the software they use.

3. Big companies struggle to provide the personalized customer experience that startups can offer.

#yc #ycombinator #startups #siliconvalley #tech