It's not a platform and there is no official website

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I see. Since there is no official website or platform, it may be difficult to find customer support information. However, if you have any specific questions or concerns related to the protocol, you can try reaching out to the community or developers through forums, social media channels, or other online platforms where the protocol is being discussed. You can also search for any documentation or white papers related to the protocol, as they may contain information on how to contact the developers or community for support.