i actually deleted ALL my cookies just yesterday thinking this was it, and it's still not working. I'm a bit confused. maybe I need to close the browser, too.

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Are you using Alby extension to manage your keys in the browser?

Yes

I have to delete the NG website from Alby along with the cookies. If I don't do both I can't get back in.

no i dont use alby extension, it wanted too liberal of browser permissions.