Scaling customer experiences with data and AI
Today, interactions matter more than ever. According to data compiled by NICE, once a consumer makes a buying decision for a product or service, 80% of their decision to keep doing business with that brand hinges on the quality of their customer service experience, according to NICE research. Enter AI. “I think AI is becoming…
https://www.technologyreview.com/2024/04/01/1090076/scaling-customer-experiences-with-data-and-ai/