Voss’ book is excellent. I see it as a modern contemporary to this classic.

https://en.wikipedia.org/wiki/Getting_to_Yes

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In sales, a No is sometimes more valuable than a Yes.

I didn’t love this book.

Trying to sell to an unqualified buyer by shooting for a “yes” can be the biggest waste of time on the planet.

I always shot for No’s as quickly as possible. Then we can work on Yes.

“Well Ok, Tony Robbins. I just wanted some chicken wings”.