Auspost having to do it makes precisely zero sense.
Australia has unique specs for passport pics, the embassy sent me to a local photographer who does photos with those specs so it would be compliant for the emergency passport and then they get noped out on Australian soil despite being in my travel doc..
No point arguing that with a post office employee though, everyone is “just doing their jobs”
Argue with the higher ups, not the base workers.
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There are no higher ups in AusPost worth arguing with, it’s NPCs all the way down
Ugh, dealing with third parties is annoying. Try reaching out to the head honchos in the passport emission department instead of the third party.