One month later...

„Thank you for your request. We are waiting for a response from the other bank. It is not our fault. We apologize for any inconvenience. We have debited your account fees directly, you do not need to take any further action. „

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Discussion

Exactly. It’s never their fault. If I was a UHNWI this would be resolved asap, as a retail client they do not care.

Bitcoin fixes this, everyone is equal! 🙏