You know, that's exactly what I kept being told.

You don't like the bug?

Send a PR.

Build your own.

Learn to code.

Why should anyone take developers seriously as suppliers of a product, if that is the response they receive?

There's this attitude that FOSS is better software, but software alone is useless. Only service matters. Free software that I can't get to work effectively and efficiently, doesn't actually exist as a product, for me. It's a curiosity. It actually costs me time and money to fix and struggle to use it. It's "data garbage" or a mere "Gedankenexperiment" as the Germans say.

It's cheaper for me to pay for something that actually works, where there is someone caring about helping me, on the other end.