By focusing on customer satisfaction and employee satisfaction, companies can better optimize the overall value they create.

Via HBR

https://youtu.be/o7Ik1OB4TaE?si=2xud3_FKwhiCZyE4 https://cdn.nostrcheck.me/328be6ceae394138e89b8ee89e0576b2d137955972d8852a5df7d892de7549c4/d1fcd731e99fa49c495fe99c4b8cac2fc467267ca76d52c3a58b2b846afb4367.webp