I would like to apologise for describing the app as shit because of the problem, but the official replies don't incentive me to reinstall the app and try it again.
Discussion
you are free to do so or not its up to you and your applogy is accepted and we are also sorry that you faced such thing but we truly dont do such things perhaps there is a bug somewhere thats all. We are more than happy to fix this and provide the best service the people can get as much as we can but hearing words like this can be devastating you have no clue how much efforts is inserted into this.