Humans at the heart of generative AI

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It’s a stormy holiday weekend, and you’ve just received the last notification you want in the busiest travel week of the year: the first leg of your flight is significantly delayed. You might expect this means you’ll be sitting on hold with airline customer service for half an hour. But this time, the process looks…

https://www.technologyreview.com/2023/11/01/1080463/humans-at-the-heart-of-generative-ai/