NICE Recognized for European AI Product Innovation Industry Excellence
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NICE, a global leader in AI-powered Customer Experience (CX) solutions, has been awarded Frost & Sullivan's 2024 Best Practices New Product Innovation Award for its advancements in AI for CX solutions in Europe. The award specifically recognizes NICE's Enlighten portfolio, which includes the Enlighten Copilot, an AI tool that analyzes CX data in real-time to provide actionable responses and content to employees and supervisors. This recognition highlights NICE's commitment to innovation and its ability to deliver cutting-edge AI solutions that enhance customer experiences.
NICE's success in implementing CX AI solutions at Republic Services was also acknowledged. The implementation resulted in a 120% surge in coaching actions and a 33% improvement in customer sentiment. This demonstrates t...
#newstr #Nice #Ai #CustomerExperience #Frost&Sullivan #EnlightenCopilot #RepublicServices