Users owe you nothing. You cannot mandate them to “know what’s happening”. You cannot expect them to not be alienated from the production process.

This is not a matter of morals, it’s a matter of you hurting your own business.

By discussing morality and how harsh feedback causes stress (it really does), instead of getting to the point and gettin actual information, you are actually losing two battles at the same time.

As a token of good will: I never used YH, I’ll download it later today and see what happens on my end.