nostr:npub1g6kz3nm2986pvw5zh5z5ca62p8c6dm84xds4m5vaeple2707lhvqyz7vjt
I could be wrong, but as I understand is PureOS is a very convenient option for trying to get as close as possible to a full Free Software System. I don't know the state of the hardware, but I'm willing to believe their effort is sincere.
In light of that, I can see how it would be tempting to justify the mission over a couple of customers.
Giving into that temptation is a big deal though, fruit from a rotten tree and all that. It is disappointing (and embarrassing) that they couldn't deliver on their promised. I know of at least one person first-hand who's had issues.
nostr:npub12k72r0e8mq8vwqnlpw79k4f0pm66qvjwneelanplcjhdxhmpla3s9ltvsy