1. Test new features like this internally and with users who are aware there may still be issues, seems like this one wasn’t ready for launch. The bc1 format has been around for a long time and there’s no way nostr:npub1du8vg3lqmfddfwdr52h08etty3speg45dttmyvup6x2pqq5jxf6qdhu524 could have known this was just rolled out.

2. Make #nostr an integrated part of your customer support system. It should be easy enough to do. I imagine a large percentage of your user base is now here.

WoS is an OG player in Lightning wallets and lately there’s been a number of concerns raised about its reliability and future, especially as the push for KYC has been heating up around the world. I’m sure many people would like to see you address this more publicly as your services are heavily relied on around the world, both for easy onboarding into Lightning, and by unbanked communities.

I’d also like to see you either release or recommend a separate self-custody solution so users who keep a significant amount of sats on WoS better understand the differences and learn how to send their balances to their own keys.