I’ve been listening to FinTech podcasts trying to get a sense of the FinTech mindset, and geez it’s weird.

Yesterday I was listening to an interview with the CEO of PayPal and he seriously said ‘we need to remember to think about the customer’… Like what else where you doing bro? Maybe this is a mega corp issue? He’s like ‘we think about shareholders, and the board, and we need to think more about our customers’… That just seems like a really embarrassing thing to admit in public to me. Ya?

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You're bang on. Publicly traded corporations work for the shareholders. The customers rarely cross their mind until they start suddenly losing them to competitors. Very short sighted thinking, they only ever care about the next quarterly earnings.