if you are using getalby, are you clicking on the getalby browser extension? or somewhere else?

you should see your balance right away when you click on the browser extension within firefox or chrome?

This should be done on a desktop browser, not mobile device.

Getalby browser extension doesnt work on mobile device unless you are using a special browser like kiwi browser which supports browser extensions like getalby and Nos2x.

I am sure I can help you figure it out.