Sometimes when you ask for feedback on a design, people will just make something up just to act smart. It’s much better to observe people using the design.
Pura Vida
Discussion
Ideally done in a way where users don't know they are being observed
Yeah that definitely impacts things.
This is meta but I think this is also why they feel the need to make something up. Because they are being observed by the designer being asked for feedback, they feel some pressure to perform in a certain way.
Yeah and they probably feel bad saying your design sucks 😂
This is why I hate paying for user testing. People offer feedback that is unnatural or nit picky.
100%, if done at all should be on small sample sizes and as hands off as possible (not observing them for example).
en.wikipedia.org/wiki/Hawthorne_effect
I've found this to be a problem within the team itself too