You can’t activate the built-in wallet if you live in New York and a lot of other geofenced locations.
Discussion
Ah sorry didn't know
This may get partially solved soon if Primal updates the iOS app to allow NWC wallets, so that will bypass the KYC requirements, but then you still have to take your new user friend through a journey of setting up a separate NWC-enabled wallet, which they will surely forget how to use or even find again.
The price of being early