**Job Descriptions for Boaz Trading PLC’s Sales Team**
*Addis Ababa, Ethiopia*
*Building Client Loyalty, Corporate Partnerships, and Equitable Service Excellence*
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### **1. Sales Manager**
**Position Title**: Sales Manager
**Department**: Sales & Business Development
**Reports To**: Chief Commercial Officer (CCO)
**Location**: Addis Ababa, Ethiopia
**Job Type**: Full-Time
**Summary**:
Lead B2B sales strategies to secure partnerships with corporate clients (e.g., Ethiopian Airlines, luxury hotels), balancing premium services for expatriates with affordability for middle-class Ethiopians.
**Key Responsibilities**:
- Negotiate bulk cleaning contracts with corporate clients, tailoring terms to budgets and sustainability goals.
- Develop pricing models for premium services (e.g., express cleaning) and affordable membership plans.
- Build relationships with procurement managers in hospitality, aviation, and government sectors.
- Collaborate with Marketing to align sales strategies with eco-friendly branding and cultural campaigns.
- Track revenue targets and report on client retention rates.
**Qualifications**:
- Bachelor’s degree in Business, Marketing, or related field.
- 5+ years in B2B sales, preferably in hospitality, aviation, or retail sectors.
- Fluency in Amharic and English; deep understanding of Ethiopian market dynamics.
**Skills**:
- Contract negotiation, CRM software (e.g., Salesforce), cross-cultural communication.
**Benefits**:
- Performance bonuses, travel allowances, professional development in sustainable business practices.
**Application Instructions**:
Submit your CV to **careers@boazclean.et** with the subject line: *Sales Manager Application – [Your Name]*.
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### **2. Account Executive (Events & Weddings)**
**Position Title**: Account Executive (Events & Weddings)
**Department**: Sales & Business Development
**Reports To**: Sales Manager
**Location**: Addis Ababa, Ethiopia
**Job Type**: Full-Time
**Summary**:
Close contracts for bulk cleaning services tailored to weddings, cultural events, and corporate conferences, emphasizing care for traditional Ethiopian attire.
**Key Responsibilities**:
- Design customized cleaning packages for *habesha kemis*, *netela*, and modern event wear.
- Partner with wedding planners and event organizers to offer competitive pricing and express services.
- Conduct client consultations to align services with cultural expectations (e.g., starch-free pressing).
- Achieve monthly sales targets for event-based revenue streams.
- Collect feedback to refine offerings for Ethiopia’s festive seasons (e.g., Timket, Meskel).
**Qualifications**:
- Bachelor’s degree in Marketing, Event Management, or related field.
- 3+ years in sales, with experience in Ethiopian wedding/event industries.
- Proficiency in Amharic (required); additional local languages (a plus).
**Skills**:
- Relationship management, cultural sensitivity, persuasive communication.
**Benefits**:
- Commission-based incentives, cultural immersion training, flexible scheduling.
**Application Instructions**:
Submit your CV to **careers@boazclean.et** with the subject line: *Account Executive Application – [Your Name]*.
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### **3. Customer Success Manager**
**Position Title**: Customer Success Manager
**Department**: Sales & Business Development
**Reports To**: Chief Commercial Officer (CCO)
**Location**: Addis Ababa, Ethiopia
**Job Type**: Full-Time
**Summary**:
Drive customer retention through the “Clean & Earn” loyalty program and feedback-driven service improvements.
**Key Responsibilities**:
- Manage the loyalty program, including points accrual, rewards redemption, and member engagement.
- Analyze SMS survey data (Amharic/English) to resolve complaints and enhance service quality.
- Onboard corporate clients and expatriates, ensuring seamless integration with Boaz’s app and delivery services.
- Collaborate with CSR teams to link loyalty rewards to community initiatives (e.g., tree planting for points).
- Monitor churn rates and implement retention strategies for diverse customer segments.
**Qualifications**:
- Bachelor’s degree in Business, Psychology, or related field.
- 3+ years in customer success, preferably in retail or subscription services.
- Experience with loyalty platforms and bilingual customer engagement.
**Skills**:
- Data-driven decision-making, conflict resolution, CRM expertise (e.g., HubSpot).
**Benefits**:
- Health insurance, team-building retreats, sustainability workshops.
**Application Instructions**:
Submit your CV to **careers@boazclean.et** with the subject line: *Customer Success Manager Application – [Your Name]*.
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### **4. Community Outreach Lead**
**Position Title**: Community Outreach Lead
**Department**: Sales & Business Development
**Reports To**: Head of CSR & Marketing
**Location**: Addis Ababa, Ethiopia
**Job Type**: Full-Time
**Summary**:
Forge partnerships with NGOs and community groups to drive CSR-aligned marketing and equitable service access.
**Key Responsibilities**:
- Partner with *Addis Ababa Women’s Association* to promote women’s empowerment through Boaz’s technician training programs.
- Organize community workshops on sustainable garment care in Amharic and local dialects.
- Integrate CSR initiatives into marketing campaigns (e.g., “Clean for a Cause” discounts).
- Represent Boaz at cultural festivals and eco-awareness events to build brand trust.
- Measure the impact of outreach programs on customer acquisition and loyalty.
**Qualifications**:
- Bachelor’s degree in Social Work, Communications, or related field.
- 3+ years in community engagement, NGO partnerships, or CSR roles.
- Deep understanding of gender dynamics and sustainability in Ethiopia.
**Skills**:
- Public speaking, event planning, grassroots marketing.
**Benefits**:
- CSR leadership training, community impact awards, flexible hours.
**Application Instructions**:
Submit your CV to **careers@boazclean.et** with the subject line: *Community Outreach Lead Application – [Your Name]*.
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### **Why Join Boaz?**
- Competitive salaries, gender-inclusive policies, and opportunities to drive Ethiopia’s sustainable future.
- Commitment to cultural preservation, affordability, and premium service excellence.
*Boaz Trading PLC is an equal-opportunity employer. Fluency in Amharic is preferred for roles involving local community engagement.*