Ya if your while balance doesn't show its something else. Maybe the derivative path.
Discussion
Na. If that were the case then it just wouldn't let you perform transactions. I tried my very first jade and it loaded after a somewhat lengthy wait, but when it loaded my empty account it said at the top of the screen that Blockstream is experiencing network issues🙄.
Ohhh i had issues with the app and my jade. Making a transaction everything got stuck. It happened a few times. So i don't use the app like that. I do like the way it looks and stuff but its to glichy. I have very little sats there just because i like the way the app looks hahaha 🤷🏽♀️ and its an extra jade i have. I wish the app was really good. But eh its not.