I actually don't like customer-facing tasks. I do them, but I am much more confortable with them if the person across of me has some basic understanding of things (as in, they're not the type of "I accidentially deleted the internet from my desktop, help!") xD

Inside my company, I am just "the linux guy" - untill I chime into just about any other conversation and help them figure things out, because I happen to know a lot more than just "that linux thing" XD

So yeah... I am a tech support, that doesnt really like support, lol. ^^;