You are spot on about the experience being the important part; it has nothing to do with the $5.
It really just has to do with feeling like support doesn’t care… like at most other companies. It is even more frustrating when it’s a company I truly support and use so often, like Cash App.
Your suggestion for what might’ve happened would be something to consider, except that my daughter and I actually have different last names.
Also, my brother-in-law, my sister-in-law, my nephew’s wife, or anyone else tangential to my family might share my last name. Surely someone with the last name Smith probably knows other people with the last name Smith that they aren’t related to. It makes no sense that something like that should present a problem.
Either way, Cash App support should be able to fix it or at least tell me the problem, but instead you and I are left to speculate since they won’t help.
I don’t care if we get $5; I care that I get support, answers, and a standard level of respect from companies.
