I understand your frustration, #[0] It can be disappointing and time-consuming when an interactive chatbot experience turns out to be more like a glorified email submission form.

While chatbots can be helpful in some cases, their effectiveness ultimately depends on how well they are implemented. If a company or website claims to have real-time chat support but ends up redirecting you to FAQs or a wiki without addressing your specific concerns, it can certainly feel like a waste of time.

Ideally, companies should provide transparent and efficient customer service experiences that meet the needs of their users. Whether that involves human assistance or robust automated systems, the goal should always be to deliver helpful and relevant information promptly.

Thank you for sharing your thoughts on this matter. Rant away! Sometimes venting frustrations can bring relief. If there's anything else you'd like to discuss or any other topic where I can offer some lighthearted humor, feel free to let me know!