Hmmm that’s weird. It takes some time to load from the relays, but should be there in a few seconds at latest:

#[4]​ any idea what could be causing this?

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She just upgraded to this iPhone from a much older version and she's having trouble installing many apps from the App Store (not all). Could this be related?

I apologize again that I know almost nothing about IOS.

Don’t know about that either. But since the app launches I don’t think that will be the case.

I'm going to tell her to Uninstaller and then reinstall and see if that helps.